Post by tonystrak on Jan 15, 2018 12:28:47 GMT
Hi,
I just wanted to shed some light on the current situation with the QA team and our future plans to become more involved in the community.
This new direction has been in discussion for a while now, but truth be told, this last week has highlighted just how necessary it is for us to make changes moving forward.
As a QA team, one of the most important aspects of our role is to make your content updates as bug free and as enjoyable as possible. However, we do make mistakes and have truly dropped the ball on several occasions, which is something that each of you will have likely experienced during your time playing RuneScape. I know a large portion of you guys have mentioned that you feel like you are the QA team and I completely understand how aggravated you have felt with the quality of some updates. Unfortunately, mistakes can and will happen and when those impactful screw ups happen, we really do learn from them. We learn from each other’s mistakes as well.
We haven’t been great at staying in contact with you guys when an update is turned upside down. What you’ve become accustomed to seeing is well, absolutely nothing. A serious live bug launches, you raise awareness of this and you receive no response from us directly. This really isn’t acceptable and we should be keeping you informed, ensuring you all that we’re aware of serious issues and that we’re working on them.
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Brand Communication Examples
I just wanted to shed some light on the current situation with the QA team and our future plans to become more involved in the community.
This new direction has been in discussion for a while now, but truth be told, this last week has highlighted just how necessary it is for us to make changes moving forward.
As a QA team, one of the most important aspects of our role is to make your content updates as bug free and as enjoyable as possible. However, we do make mistakes and have truly dropped the ball on several occasions, which is something that each of you will have likely experienced during your time playing RuneScape. I know a large portion of you guys have mentioned that you feel like you are the QA team and I completely understand how aggravated you have felt with the quality of some updates. Unfortunately, mistakes can and will happen and when those impactful screw ups happen, we really do learn from them. We learn from each other’s mistakes as well.
We haven’t been great at staying in contact with you guys when an update is turned upside down. What you’ve become accustomed to seeing is well, absolutely nothing. A serious live bug launches, you raise awareness of this and you receive no response from us directly. This really isn’t acceptable and we should be keeping you informed, ensuring you all that we’re aware of serious issues and that we’re working on them.
For More Details
Brand Communication Examples